Privacy Policy

1. Information We Collect

At ExitLag, we are committed to protecting your privacy. We collect information that you provide directly to us when you create an account, subscribe to our services, or contact customer support.

Personal Information

• Name and email address
• Billing information (processed securely by third-party payment providers)
• Account credentials
• Any information included in support tickets

Automatically Collected Information

• Device information (OS, hardware ID) for license verification
• Network routing data (anonymized) to improve our algorithms
• IP address (used temporarily for routing optimization)
• Application usage statistics

2. How We Use Your Information

We use the collected information primarily to provide, maintain, and improve our network optimization services. This includes establishing optimal server routes, processing transactions, and providing technical support.

We also use aggregated, anonymized routing data to train our algorithms, ensuring better latency reduction for all users across our global network infrastructure.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. Essential cookies are required for site functionality (like account login). We also use analytics cookies to understand how visitors interact with our website, and marketing cookies to deliver relevant advertisements. You can manage your cookie preferences through your browser settings.

4. Third-Party Services

We do not sell your personal data to third parties. We may share necessary information with trusted service providers who assist us in operating our website, conducting our business, or serving our users, provided those parties agree to keep this information confidential (e.g., payment processors, email delivery services, analytics providers like Google Analytics).

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

6. Your Rights

Depending on your location (such as under the GDPR or CCPA), you have specific rights regarding your personal data:

• Access — You can request copies of your personal data.
• Rectification — You can request that we correct any information you believe is inaccurate.
• Erasure — You can request that we erase your personal data, under certain conditions.
• Restriction — You can request that we restrict the processing of your personal data.
• Portability — You can request that we transfer the data that we have collected to another organization, or directly to you.

To exercise any of these rights, please contact our privacy team.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Children's Privacy

Our services are not intended for use by children under the age of 13 (or 16 in certain European jurisdictions). We do not knowingly collect personal identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at: